If you need to log in to your DHA(Dubai Health Authority) account to:
- Register for online services,
- Access healthcare records,
- Or contact DHA support,
Here you will learn the correct way to:
- Create an account,
- Sign in,
- Explore available services,
- Find the right contact information when you need assistance.
DHA is not Dubai Health. It does not run hospitals or clinics. For appointments or clinics, go to Dubai Health. This page covers DHA’s login, registration, and licensing services.
How to Log In To Your DHA (Dubai Health Authority) Account
If you already have a DHA account, you can log in to access online healthcare services.
Individuals, patients, healthcare professionals, and facilities can sign in using their registered credentials or UAE PASS.
For Individuals and Patients
- Visit the official DHA eServices login page.
- Enter your registered email or username and password.
- Alternatively, sign in using UAE PASS if your account is linked.
- Access available DHA online services.
For Healthcare Professionals and Facilities
- Open the DHA Sheryan Portal.
- Sign in using your registered credentials or UAE PASS.
- Access licensing, renewal, and other professional services.
How to Register for a DHA Account
If you don’t already have a DHA account, you’ll need to register before accessing DHA eServices. The registration process is different for individuals and healthcare professionals.
For Individuals and Patients
- Visit the DHA eServices portal.
- Click Register New Account.
- Enter your personal details.
- Verify your email address or mobile number.
- Create your login credentials.
- Sign in using your new account or UAE PASS.
For Healthcare Professionals
- Create a DHA account through the DHA eServices portal.
- Access the DHA Sheryan Portal using your new account.
- Complete your professional profile.
- Continue with the licensing process explained in the next section.
Troubleshooting Common System Errors
Having trouble signing in? Make sure you’re using the correct login method (registered account or UAE PASS) and that your account has already been activated before attempting to reset your password or create a new account.
- UAE PASS Authentication Timeout: Confirm your smartphone application is fully updated. Open the app manually before sending the browser request to avoid push notification delivery delays.
- Emirates ID Integration Error: If your portal dashboard fails to load your current medical records, your Emirates ID may be assigned to a legacy placeholder file. Contact the DHA IT Helpdesk directly to merge your historical accounts.
DHA Professional Licensing Services (Sheryan Portal)
To work in Dubai’s healthcare sector, you must be registered in the Dubai Medical Registry. The general process is.
- Use the DHA Self-Assessment Tool to see if you meet the Professional Qualification Requirements (PQR) for your specialty.
- Register an account on the Sheryan portal.
- You must verify your credentials (degree, experience, license) through the DataFlow system linked to your Sheryan profile.
- Pass a Computer-Based Test (CBT) via Prometric.
- Once verified and the exam is cleared, the facility hiring you will activate your license through the portal.
How to Verify a Licensed Doctor or Facility With DHA
Patients and employers can verify if a doctor or clinic is officially licensed by the DHA:
- Visit the DHA “Licensed Professionals/Facilities” search page on the DHA website.
- Enter the name of the professional or the facility.
The system will show their current status (Active/Inactive)
DHA vs. Dubai Health vs. MOHAP vs. DHCA
Dubai’s medical ecosystem has a clear structure.
Regulation and clinical care are two different bodies.
Under Law No. (5) of 2025 on Public Health, DHA, Dubai Health, MOHAP and DHCA have different functions.
| Healthcare Entity | Primary Corporate Role & Function | Scope of Jurisdiction |
|---|---|---|
| DHA (Dubai Health Authority) | Independent regulator, policy setter, and licensing watchdog. | All private and public health facilities and medical staff in Dubai. |
| Dubai Health (Formerly DHA Assets) | Academic health system managing public clinical care delivery. | Public hospitals (Rashid, Latifa) and primary medical centers. |
| MOHAP (Ministry of Health) | Federal health ministry managing nationwide strategic frameworks. | Northern Emirates (Sharjah, Ajman, etc.) and federal drug approvals. |
| DHCA (Healthcare City) | Free-zone specific regulatory and management body. | Medical operators and professionals physically located inside DHCC. |
DHA does not operate hospitals, health centers, or specialty clinics.
In 2023, patient care and hospital operations moved to a separate entity called Dubai Health. DHA kept the regulatory role: licensing doctors, licensing facilities, and setting insurance rules.
| I want to… | Go to… |
|---|---|
| Book a hospital or clinic appointment | Dubai Health |
| Renew or check a doctor’s or facility’s license | DHA |
| Complain about care quality or billing | Dubai Health |
| Report medical negligence / legal dispute | DHA |
| Check mandatory health insurance rules | DHA |
| Find a specialty center (diabetes, fertility, etc.) | Dubai Health |
Note: DHA’s own login portal still lists “Latifa Hospital” and “Rashid Hospital” as menu items from before the 2023 change. These are now run by Dubai Health, not DHA.
DHA Services
Health Professionals (DHA-regulated)
- New professional license registration
- License renewal, upgrades, and cancellation
- Self-assessment and manual renewal (Sheryan)
- Oral assessment scheduling
- CPD points update and violation appeals
- Sick leave certificate issuance
- Good standing certificate requests
- Certificate attestation requests
- Clinical training, fellowship, internship, and residency program enrollment
- Medical journal manuscript submission
- Medicine and science scholarship program (UAE national high school graduates)
Health Facilities (DHA-regulated)
- New license issuance and upgrades
- License renewal
- Change of medical director
- Temporary facility closure requests
- Continuing medical training accreditation
- Sick leave certificate purchase
- Blood and component supply coordination
- Venue reservation/rental requests
- Fine payments
Business & Corporates (DHA-regulated)
- Insurance System for Advancing Healthcare in Dubai (ISAHD) compliance
- Smart Mazad bidding services
- Medical training program accreditation and organization
Government Entities (DHA-regulated)
- HR department medical audit requests
- Medical audits for car window tinting applications
- Medical audits for special parking permits
- Medical audits for SANAD applications
Contact DHA: Support Numbers & Complaint Tracking
- General Enquiries / Support (Within UAE): Call toll-free at 800 342 (800-DHA).
- International Support Hotline: Call +971 4 219 8888.
- Reporting Medical Malpractice: Official complaints must be filed electronically via the Medical Complaint Management System (MCPS) at
mcps.dha.gov.ae. You will need to provide your Emirates ID, the patient’s Medical Record Number (MRN), a clear timeline of events, and supporting diagnostic summaries.
Go to DHA’s official single sign-on page at services.dha.gov.ae. If you don’t have an account yet, click “Register New Account” to create one before logging in. The same account works for both individual and corporate access to DHA eServices.
DHA’s toll-free number for general inquiries is 800 342 (800 DHA), available within the UAE. It connects you to support for licensing questions, complaints, and general public health queries.
Registration is done through DHA’s Sheryan platform. You’ll need a recent passport-sized photo, a valid passport copy, a Good Standing Certificate less than six months old, and verification of your qualifications through a Primary Source Verification (PSV) agency. Once approved (and after an oral assessment, if required), you’re added to the Dubai Medical Registry.
Sheryan is DHA’s digital licensing platform for healthcare professionals and facilities. It handles new registrations, license renewals, upgrades, oral assessment scheduling, and continuing professional development (CPD) tracking, essentially the online system for all DHA license-related activities.
No. DHA is not the same as Dubai Health. DHA is a regulator; it licenses doctors and facilities, sets healthcare policy, and manages insurance rules.
Dubai Health is a separate entity, created in a 2023 restructuring, that runs the actual hospitals, health centers, and clinics. If you’re booking an appointment, you want Dubai Health, not DHA.
Start with Dubai Health for complaints about care quality, service, or billing at a hospital or clinic.
If the issue involves medical negligence or needs legal escalation, it goes to DHA’s Medical Liability Committee instead.
No. As of the 2023 restructuring, Rashid Hospital, Dubai Hospital, Latifa Hospital, Hatta Hospital, and other public hospitals are operated by Dubai Health, not DHA.
DHA still sets the clinical and safety standards these hospitals must follow, but day-to-day operation is Dubai Health’s responsibility.
A DHA license only lets a healthcare professional practice in Dubai. Abu Dhabi has its own regulator, formerly known as HAAD, now called the Department of Health Abu Dhabi (DOH) — and requires a separate license.
The two aren’t interchangeable; you need to apply separately to each emirate’s authority.
Your application can be returned for correction or denied outright, usually due to incomplete documents or a failed verification/assessment result.
If returned for correction, you can resubmit with the missing or corrected documents. If denied, you’ll need to restart the process and address the specific reason given for rejection.
Submit complaints through DHA’s Customer Happiness Center via the eServices portal, or call 800 342 (800 DHA). For care-quality or billing complaints at a hospital, contact Dubai Health first; escalate to DHA only for medical negligence or legal disputes.
Log in to Sheryan, go to “Update Professional Registration,” and edit the relevant fields (contact details, employer, specialty). Some changes, like an employer update, may require supporting documents before the update is approved.
Log in to the DHA eServices portal, go to “Payment of Fines” or the relevant service page, select the invoice or fine reference number, and pay via the available online payment methods (credit/debit card).
A licensed physician issues the sick leave certificate directly through the DHA system during your consultation. If you need to request or purchase certificate forms as a facility, this is done via the “Purchase Sick Leave Certificate” service in eServices — individual patients don’t request this directly.
Log in to Sheryan and select “Add/Upgrade Professional Registration” or the employer-transfer service. You’ll need a new offer letter or contract from the incoming employer, and in most cases your current employer needs to confirm your release. Once approved, your license is updated to reflect the new employer — you don’t need to reapply for a fresh license.
Log in to Sheryan and select “License Cancellation” under professional services. You’ll need to clear any outstanding fines and confirm you’re no longer practicing under that license in Dubai. Cancellation is typically required if you’re leaving the UAE or switching to practice in another emirate.
Official Sources:
Related Article:
ISAHD Health Insurance in Dubai: Benefits of ISAHD Insurance
Health Insurance in the UAE: The Ultimate Guide
Expatriate Health Insurance in Dubai: A Guide for Residency
Understanding Maternity Insurance in the UAE
Medical Insurance Cost: Compare & Buy Health Insurance in UAE
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